(RECAP:The future is clearly going to be owned by those lenders who know what attracts Millennials to a specific brand. Brands that focus on experience and build trust are rewarded generously. Social media is centered on the online experience this group of consumers has with those brands. Fantastic user experiences will pay for themselves many times over. Investing in making the greatest user experience will be ultimately more valuable than the quality of the sales force.)

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Federal housing officials are conducting a wide-ranging investigation of whether the civil rights of Hopewell public housing residents were violated in two redevelopment projects touted as a win-win for the city and its poor. That promise eroded as Community Housing Partners, a nonprofit with 100 properties across the Mid-Atlantic and Southeast, assumed ownership of two communities from the city’s housing authority and started overhauling them, according to complaints filed with the U.S. Department of Housing and Urban Development in December.

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(RECAP: Mortgage lenders found the federal “Know Before You Owe” mortgage disclosure rule—formally known as TRID—to be the source of most of their quality control (QC) headaches in 2016, the first full year of the rule’s implementation. TRID accounted for 12 of the top 15 findings of quality control (QC) issues in 2016, according to a review by MetaSource of thousands of post-close QC audits conducted by the Utah-based third party mortgage compliance service provider.)

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